Every now and again I have clients coming to me with computer problems that have been made worse by the “tech” they used before. After his PC got infected with a virus, the last person who came to me had called a “computer repair engineer” he found in a local newspaper’s little ads. Instead of wiping up the virus, the tech guy attempted what we term a “Nuke & Pave” which is a complete reinstall of the operating system, using an unauthorized Windows license key as he did the reinstall, and making matters worse when he updated the OS, he managed to get it added to the drive letter “D:” instead of the drive “C:.”
Such unscrupulous tech developers frequently work for “cash in hand,” have no ethics, wouldn’t care twice about downloading illicit malware on their customers’ computers, and they don’t have ample professional skills or expertise to be able to fix the issue to the satisfaction of their customers.click for more info
We sometimes leave their clients with no answer and end up turning to a qualified technician to correct the problems they generated and to work out the original problems. The consequence is additional costs for the consumer, and the risk of permanently losing their results.
So how do you avoid these people who are also recognized as “Pizza Techs” (computer techs willing to fix machines for enough money to pay for their beer and pizza!) from fly-by-night computer repair? Check this YouTube video for a classic example of what I say.
In selecting an engineer I will obey some key points:
Recommendations are absolutely key! By advice we get most of our profits, we do little ads because we don’t have to. You should suggest using the same user because you meet somebody who has used a computer tech and had a good experience.
Ask the qualifications and experience of the techs. Are they certified as vendors? Could they present them to you? Is there a CV they will give you? Would they give you several people who are willing to vouch for them?
Do they provide a registered business address and landline number? Do they have an url on our website? Would you really turn over your machine to someone who’s only given you a mobile number? Do they want to offer proof of identity?
Would you pay by cheque or bank transfer? I would not suggest that you negotiate with anyone who wants to accept cash only.
Were they able to provide a payment receipt or any equipment they need to take away from their laboratory to operate on? Will they have insurance which is valid? They should have Government and Consumer Liability at the very least. Ask for a Certification to display.
Do they sell apps or charge prices that seem nice to be true? Shopping about for a decent deal isn’t incorrect but there are things to weigh other than quality. Will you hire a contractor only because he was the cheapest one to build you a house? Can they give a assurance for any research done on their terms and conditions?
Were they promising to back up the data until the machine is working? Sometimes, Pizza Techs literally wip the hard drive by reinstalling keys. If your hard is defective or your data corrupts before fixes are done, you should never have to delete data.